Current production times are posted on our website. Production time begins after customer proof approval and payment has been received. We do offer RUSH service at an additional charge.

Production time does not include shipping and transit times. We generally ship via USPS or UPS and have no control over their delivery practices or times for delivery so please make sure you place your orders in plenty of time to account for shipping.

How do I check on the status of my order?

Our improved system now provides you with order updates and status notifications automatically via email. You can also login to your account to view order updates as well.

Please note, if you are not receiving email updates, check your email spam folder and add us to your contact list.

Digitizing is where we convert your artwork into embroidery format. This format provides the instruction and proper sequence on how the machines are to embroider your design. This is required for all embroidery jobs. The digitizing charge varies on the complexity and size of your logo – based on stitch count. Digitizing your logo is very time consuming.

We can not accept digitized files from outside Northeast Printwear. 

We offer various embroidery options to fit your project. Pricing listed in the embroidery page is for a maximum of 17,500 stitch count (up to 15 thread colors). For high stitch counts over 17,500, an additional $1.20/1,000 stitch count will apply.

EXTRA LARGE PRINTS
Example: Jacket backs require a large stitch count based on the design/logo. Please contact us for a quote and supply details or sample image of your design so we can estimate your required stitch count.

3D & PUFF EMBROIDERY ON HATS
For quantities under 50 pcs, an additional charge of $4/per item/garment. For quantities greater than 51 pcs, add $2/per item/garment.

METALLIC THREAD
Add $2/per item/garment.

TACKLE TWILL AND FLOCK
These require special pricing based on your design. Please contact us for a quote.

HEAVY DUTY ITEMS
Example: Carhardt Jackets require additional hooping and may be subject to an additional charge.

HIDDEN ZIPPERS OR EMBROIDERY AROUND ZIPPERS
There is an additional charge of $2 per item and/or garment per location for embroidery in these areas.

For personalization (example: left or right chest names or credentials), these typically do not need to be digitized since we mostly use standard embroidery fonts. For fonts not listed, an additional charge may apply.

Here are our embroiddery thread colors available. When ordering, please select from the colors listed here.

Preferred: please send us high-resolution artwork when possible.

• Use a professional design program such as Adobe Photoshop, Illustrator or Corel Draw to create your designs.
• Resolution: Create your artwork at a minimum resolution of 200-300 dpi and scaled to size (the size to be printed).
• The preferred format is vector format (.AI, .EPS, .PDF). 
• If you do not have a vectored file, we will accept PSD, PNG, JPEG formats.

Note; Even when submitting high-resolution files, we still need to convert (Digitize) your artwork for embroidery. We do not accept submission of digitized files, as our conversion process is specific to our software and machines to yield the best possible results. 

* High-resoltion (vector) files are not digitized files.

If you need a logo or design created for you, we offer design service for a fraction of what other screen printers would charge. There is a lot of work that goes into creating an amazing design so pricing will depend on the complexity of your request.

Every order will receive an online proof for customer approval to reference logo placement and thread colors selected. Everyone’s monitor /screen will display the colors in the proof slightly different. It is the customer’s responsibility to veiw the proof in it’s entiriey and check for any errors. Once approved, changes can not be made to the design or layout.

All embroidery orders require a pre-production sew out / sample, with the exception of rush / time sensitive orders. Customer may also elect to decline preproduction sew outs, with the understanding we will embroider the logo based on the virtual proof provided. Pricing for samples are $25-$35/ea.

We offer several finishing services available to our customers at an additional cost. If interested, please inform us during the quote process. Generally, your quote will not include these finishing services – unless otherwise noted.

• Poly bagging
• Tagless labels

In some cases, we may accept customer supplied garments for embroidery, if they are brand new and unwashed / unlaundered. We do offer a wide variety of apparel options through several of our suppliers, which are available in our online product catalogs.