Ordering custom apparel is easy. You can start by picking your apparel or select the START ORDER / QUOTE button above. Enter your printing details and that’s it. 

If you are a returning customer, you will be prompted to log in. If you are a new customer, an account will be created for you. This makes it easier for you to review your orders/quotes.

Our design team will review your submission and send your order details, including pricing shortly after.

Current production times are posted on our website. Production time begins after customer proof approval and payment has been received. We do offer RUSH service at an additional charge.

Production time does not include shipping and transit times. We generally ship via USPS or UPS and have no control over their delivery practices or times for delivery so please make sure you place your orders in plenty of time to account for shipping.

How do I check on the status of my order?

Our improved system now provides you with order updates and status notifications automatically via email. You can also login to your account to view order updates as well.

Please note, if you are not receiving email updates, check your email spam folder and add us to your contact list.

We prefer high-resolution, vector files when possible. If you do not have high-resolution artwork, no worries, Our talented design team will convert your artwork for production.

Formats accepted: Illustrator, Photoshop, PNG, JPEG, PDF.

Tips:

• SUBMIT ARTWORK IN THE SIZE IT IS TO BE PRINTED.
  Example: if you would like your artwork printed 12″ wide x 10″ height, you must submit your artwork in that size.
• MIN RESOLUTION IS 300 DPI.
  We can not accept artwork less than 300 DPI
• Use A PROFESSIONAL PROGRAM TO CREATE YOUR ARTWORK.
  We strongly recommend using a program such as Photoshop, Illustrator or Corel Draw to create your artwork.
• CONVERT ALL FONTS TO OUTLINES OR SHAPES.
• SUBMIT YOUR ARTWORK IN ONE OF THE FORMATS LISTED ABOVE.

Note; Even when submitting high-resolution files, we still need to convert (Digitize) your artwork for embroidery. We do not accept submission of digitized files, as our conversion process is specific to our software and machines to yield the best possible results. 

* High-resoltion (vector) files are not digitized files.

Digitizing is where we convert your artwork into embroidery format. This format provides the instruction and proper sequence on how the machines are to embroider your design. This is required for all embroidery jobs. The digitizing charge varies on the complexity and size of your logo – based on stitch count. Digitizing your logo is very time consuming.

We can not accept digitized files from outside Northeast Printwear.

Here are our embroiddery thread colors available. When ordering, please select from the colors listed here. If you do not see a color you need, send us your PMS color code so we may match a thread color.

If you need a logo or design created for you, we offer design service for a fraction of what other screen printers would charge. There is a lot of work that goes into creating an amazing design so pricing will depend on the complexity of your request.

Every order will receive an online proof for customer approval to reference logo placement and thread colors selected. Everyone’s monitor /screen will display the colors in the proof slightly different. It is the customer’s responsibility to veiw the proof in it’s entiriey and check for any errors. Once approved, changes can not be made to the design or layout.

For personalization (example: left or right chest names or credentials), these typically do not need to be digitized since we mostly use standard embroidery fonts. For fonts not listed, an additional charge may apply.

We offer various embroidery options to fit your project. Pricing listed in the embroidery page is for a maximum of 17,500 stitch count (up to 15 thread colors). For high stitch counts over 17,500, an additional charge per stitch count will apply.

EXTRA LARGE PRINTS
Example: Jacket backs require a large stitch count based on the design/logo. Please contact us for a quote and supply details or sample image of your design so we can estimate your required stitch count.

3D & PUFF EMBROIDERY ON HATS
There is a lot of preparation that goes into creating amazing puff embroidery designs. There is an extra charge for these types of prints.

METALLIC THREAD
Depending on the type of metallic thread you choose, there is an additional charge for these.

TACKLE TWILL AND FLOCK
These require special pricing based on your design. Please contact us for a quote.

HEAVY DUTY ITEMS
Example: Carhardt Jackets require additional hooping and may be subject to an additional charge.

HIDDEN ZIPPERS OR EMBROIDERY AROUND ZIPPERS
Care and special preparation is needed to embroider in these areas.

You can request a pre-production sew out / sample, with the exception of rush / time sensitive orders. If customer elects to decline preproduction sew outs, you agree and  understand we will embroider the logo based on the virtual proof provided and you approve.

We offer several finishing services available to our customers at an additional cost. If interested, please inform us during the quote process. Generally, your quote will not include these finishing services – unless otherwise noted.

• Poly bagging
• Tagless labels

In some cases, we may accept customer supplied garments for embroidery, if they are brand new and unwashed / unlaundered. We do offer a wide variety of apparel options through several of our suppliers, which are available in our online product catalogs.