By placing orders with UrbanFly Apparel (formerly known as Northeast Printwear), you acknowledge you have read, understand and agree to the terms listed on this page. So we encourage everyone to review the content on these pages as they are put in place to help protect our customers as well as outline our responsibility to you. If you have any questions, please feel free to contact us.
Below lists our terms and conditions along with artwork information in regards to with placing orders with UrbanFly Apparel. This section is updated as needed and is the responsibility of our customers to review it's content.
We offer free design service to our customers. The design process is easy. You will work with a member of our design team to help bring your ideas to life. We want you to be pleased with your design and have trust in us your custom order will be as you envisioned it. Please note the following. For complex designs, a design fee may apply. The design remains property of UrbanFly Apparel, LLC until your order is placed/payment made - then you have exclusive rights to your design. You may not have us work on your design and take it elsewhere for print without placing an order. We invest a lot of time and detail in your preparing your artwork with the understanding you are placing an order with us.
If you are interested in just design service and logo creation, we offer this as a paid service. Contact us for details and pricing. We work with many individuals, businesses and organizations on branding, corporate identity and logo design.
Prior to the start of production, the customer will be issued a digital proof via email for approval of the design. It is the customer's responsibility to confirm the accuracy of the design and it's content. Once approved, production will begin. Pleas note, production can not begin until all artwork has been approved. Changes to artwork after approval may be subject to an additional charge. Once production has begun, changes to artwork will not be accepted.
Payments and Refunds
All payments must be made in advance prior to the start of the design and production of your order - unless otherwise arranged through our project manager. Due to the customization nature of our business, we can not issue refunds once production has begun or from mistakes in design / layout approved by the customer. Refunds will be honored for manufacturing defects in the product or mistakes made by UrbanFly Apparel, LLC. For damages sustained in shipping/transit, please contact us.
All credit/debit card payments are processed utilizing PayPal's Business Processing Service. You do not need a PayPal account to submit payment. You have the option to use a PayPal account (if you have one) or pay using a major credit/debit card. We use this service for the protection of our customers. The process is initiated through our secured website and then directed to our PayPal payment gateway page where you complete the transaction.
We also accept company and personal checks. Please note, all fees and bank charges caused by returned checks are the responsibility of the customer and will be billed accordingly.
Trademarks and Logos
When submitting trademarked designs or logos, UrbanFly Apparel, LLC reserves the right to reject these types of designs under copyright laws. It is the responsibility of the customer to obtain legal permission from the copyright holder of the design for production. We hold no responsibility on determining ownership of trademarked designs submitted by the customer or authorization of it's use . Upon submission of these types of designs, you express user permission for production and release UrbanFly Apparel, LLC from any legal responsibilities.
We make every effort to meet ordering deadlines for our customers whenever possible. However, certain situations may present a challenge and out of our control. Although we do offer rush service, we encourage you to allow ample time for your order to be processed avoiding any issues and delays. Some situations out of our control may include the following:
1): Processing / arrival of blank goods from our suppliers in order for us to print your order. Depending on the items you request, we may utilize several suppliers across the country for the blank goods. This is common in our industry as companies like ours, can not stock everything. Once our customers place an order, we can then order the blank goods needed to begin production of your order.
2): Artwork delays. Remember, production can not begin until all artwork is approved by the customer.
3): Shipping and Transit times. We ship orders out via USPS, UPS and FEDEX and try to provide accurate delivery dates. However, we have no control over delays and delivery schedule changes made by shipping carriers. Standard shipping without guarantee delivery date is included free of charge in most cases. For delivery by specific date or rush service, an upgraded delivery charge will apply.
How To Submit Artwork
It is not necessary to submit artwork when ordering - so if you do not have design already created, no worries. We offer FREE design service to bring your creative ideas to life. However, if you do want to supply production-ready artwork, then please follow the guidelines posted below.
Artwork Information For Screen Printing
Artwork must be a minimum 300 dpi and scaled to size (the size it will be printed on the garment). Please color separate your images. Each color in your design will require it's own screen. For fonts, please convert to shapes or outlines. If you have any difficulties preparing your own artwork, send us your designs and let us prepare them for free.
Screen/Film charge: $10/color and/or $10/location.
Please note: Printing on dark garments typically require a white underbase.
Example, if you are requesting a single color design printed on a dark garments, there will be two (2) screen charges applied.
Example 2: You have a single color design to the left chest and a single color design to the back of a shirt. Both designs are the same color - however, these are two different design locations. There will be two (2) screen charges for this design.
Media - Business cards, postcards, etc...
For all printable media, artwork must be a minimum of 300-350 dpi in CYMK format scaled to 100% final print size. For bleeds, add 0.125" to all sides. Please convert all text into shapes or outlines and vectorize all images whenever possible.
PMS Color Matching
If requesting particular PMS color match, please provide PMS codes during the design process. It is the responsibility of the customer to request PMS matching, otherwise we will use standard colors and match as best as possible to any designs submitted to us. We make every effort to match PMS colors however, it is not always possible. In these cases, we will attempt to closely match colors. Type of garment, color and blend may affect the final color result - which is normal.
There is a $30/color charge for all custom PMS requests.
Accepted File Formats
We accept Photoshop and illustrator file formats. Please do not send GIF formatted files or images from websites as these are of poor quality for production.