NORTHEAST PRINTWEAR

Terms of Service

By placing orders with Northeast Printwear, you acknowledge you are aware of, have read, understand and agree to the terms of service. We encourage everyone to review this content along with FAQs on the service pages as they are put in place to help protect our customers as well as outline our responsibility to you. If you have any questions, please feel free to contact us.

Below lists our terms and conditions along with artwork information in regards to with placing orders with Northeast Printwear. This section is updated as needed and is the responsibility of our customers to review it’s content.

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DESIGN INFO

Trademarks & Logos

When submitting trademarked designs or logos, Northeast Printwear reserves the right to reject these types of designs under copyright laws. It is the responsibility of the customer to obtain legal permission from the copyright holder of the design for production. We hold no responsibility on determining ownership of trademarked designs submitted by the customer or authorization of it’s use . Upon submission of these types of designs, you express user permission for production and release Northeast Printwear from any legal responsibilities.

Northeast Printwear’s art department will not create designs using copyrighted materials.

Design Service

If you do not have a hi-resolution design, we offer design service for a fraction of what other screen printers would charge. There is a lot of work that goes into creating an amazing design so pricing will depend on the complexity of your request.

We offer converting customer supplied artwork into high resolution format (Vector Format) for a charge.

In regards to copyrighted material and artwork, we can not offer design assistance or edits to your supplied designs – as it is the customer’s responsibility to determine and obtain permission of use from the copyright holder. You must supply production ready, high resolution artwork files.

Proof Approval

Prior to the start of production, the customer will be issued a digital proof via email for approval of the design. It is the customer’s responsibility to confirm the accuracy of the design, it’s content along with print colors. Once approved, production will begin. Please note, production can not begin until all artwork has been approved. Changes to artwork after approval may be subject to an additional charge. Once production has begun, changes to artwork will not be accepted.

During the proof approval process, we alot up to three (3) revisions/edits to the design, afterwhich a design charge may apply.

If you arrange through your project manager to begin production without following the proof approval process, you agree leaving to our discretion decoration decisions and to accept the finished project as is.

Artwork for print media

Artwork for print media (business cards, postcards, banners, etc.

Utilize professional graphic editing software such as Adobe Illustrator, Photoshop, Corel Draw, etc.

We can not use images taken from a cell phone or low quality images taken from the internet. Invest in the time needed to produce quality artwork as this greatly affects the final print quality.

Submit artwork in VECTOR format whenever possible. If your design is of high resolution and scaled to size, then you can follow the guideline below.

Artwork must be a minimum 300 dpi in CYMK FORMAT and scaled to size (the size it will be printed).

Convert all fonts to shapes or outlines. and vectorize all images whenever possible.
See below for acceptable file formats to send.

If you have any difficulties preparing your own artwork or with any of the steps, send us your designs and let us prepare them for you. There is a standard artwork charge for our art department to prepare your artwork.

Created Artwork

When submitting logos and production ready artwork, it is the responsibility of the customer to ensure the quality of artwork, spelling and layout accuracy. Submit in high-resolution and/or vector format when possible. 

Northeast Printwear created artwork or digitized files are created to the specs of our equipment software requirements. All artwork created by us will remain property and/or possibly intellectual property of Northeast Printwear. Customers can request high definition files of their completed projects. All digitized artwork will remain property of Northeast Printwear since these file types are created specifically for our machines.

ORDERING INFO

Services Provided

Northeast Printwear agrees to perform all services listed on the customer’s quote and/or proof agreement. By placing an order, you acknowledge agreement to the terms of the order. Northeast Printwear is not responsible for assumptions made by the customer for services not written or agreed upon. Northeast Printwear holds no responsibility for delays caused by the customer or our suppliers, which affects deadlines. Northeast Printwear expresses no assumptions on the customer’s behalf on any service not agreed upon or documented.

Deadlines

We make every effort to meet ordering deadlines for our customers whenever possible. However, certain situations may present a challenge and out of our control. Although we do offer rush service, we encourage you to allow ample time for your order to be processed avoiding any issues and delays. Some situations out of our control may include the following:

1): Processing / arrival of blank goods from our suppliers in order for us to print your order. Depending on the items you request, we may utilize several suppliers across the country for the blank goods. This is common in our industry as companies like ours, can not stock everything. Once our customers place an order, we can then order the blank goods needed to begin production of your order.

2): Artwork delays. Remember, production can not begin until all artwork is approved by the customer.

3): Shipping and Transit times. We ship orders out via USPS (UPS and FEDEX occasionally) and try to provide accurate delivery dates. However, we have no control over delays and delivery schedule changes made by shipping carriers. Standard shipping without guarantee delivery date is our default method of shipping. For delivery by specific date or rush service, please make that request during the ordering process or talk with your project manager.

Placing Orders

All orders and quote requests made after 3 p.m. (EST) may be processed the next business day – depending on our volume.

Order Status

After your order is placed, you will receive email updates throughout the production process. Be sure your email address is correct on file. If you do not receive email updates, please check your email “spam” folder. You can also check the status of your order by logging into your online account. 

Shipping tracking numbers are automatically generated by the shipping carrier, so please be sure to check log in and check the status of your order as email notifications are not always auto-generated. 

Pick-Up Not Available

Not all orders are available for pick up at our Warminster, PA Administrative and Billing Office. Generally, this location is not available to the public for access due to safety reasons. 

Shipping Issues

Majority of orders are shipped via USPS, FedEx or UPS, (unless otherwise noted). If tracking is marked as “delivered” by the shipping carrier but your package is missing, please reach out to the shipping carrier inquiring about possible known delivery issues in your area. Also, please check in other locations around your delivery address (home or office) to ensure your package was not placed in a different area or with a neighbor. 

Unfortunately, Northeast Printwear does not refund “missing” orders marked “delivered” by our shipping partners, as we have no control over your delivery location’s activities. We will provide assistance to you in submitting a claim for reimbursement by the shipping carriers. We would also suggest filing a report with your local police department. 

For items labeled as “lost in transit” by the carrier, Northeast Printwear will replace your order and file necessary claims with our supping partners.

Customer Supplied Garments

We do not print on customer supplied apparel for many reasons. Garments available directly to apparel decorators are specifically produced and manufactured to be printed on – being free from chemicals and hard detergents used for retail sold items. We can not guarantee quality of the print on retail purchased items so we don’t offer this as an option. Plus, you generally don’t save anything in trying to do so.

Rest assured, you are getting the absolute best pricing available on apparel when placing an order with Northeast Printwear / UrbanFly Apparel Co.

In the rare case we do print on customer supplied garments, Northeast Printwear holds no responsibility to unpredictable print results and/or garment discoloration/damage. We do our best to provide high quality prints in every order. The customer acknowledges this and releases Northeast Printwear form any financial liability or poor practices.

Out of Stock Items

We reserve the right to substitute out of stock items with that of equal value and quality.

Payments & Refunds

The customer agrees to pay for all items ordered without exception. All payments must be made in advance prior to the start of the design and production of your order. Due to the customization nature of our business, we can not issue refunds once production has begun or from mistakes in design / layout approved by the customer.

Refunds will be honored for manufacturing defects in the product or mistakes made by Northeast Printwear. For damages sustained in shipping/transit, please contact us.

Viewing Online Proofs

Your design is created and/or edited from information provided by the customer. When viewing online proofs, please keep in mind these are computer generated proof renderings and the finished product may look slightly different.

Also, the type of garment, blend and color all affect print color. This is normal. We try our best to counter act this whenever possible.

Up to three (3) revisions and/or edits are provided to the design as a service charge may apply.

Production Time

Our standard production time is 7-14 business days (does not include weekends or holidays). Production time begins after customer proof approval and payment has been received.

We do offer RUSH services for specific projects. Contact us to discuss your project deadline if you require rush service as each order varies. Please note there is an additional charge for RUSH service.

Please note, production time does not include shipping & transit times. While we try our best to meet our expected deadlines, we have no control over carrier shipping times.

Quote Requests

Quotes are valid for a period of 5 days. They are based on the current pricing set by the suppliers and manufactures of blank apparel.

Screen printers can not stock every type of apparel and color as we are not in the clothing/warehouse business. We are apparel decorators who order blank apparel from suppliers as orders come in to us. After 7 days, your quote may need to be adjusted so we encourage you to lock in your quote with payment as soon as possible.

If you do not know the breakdown of sizes you will need, we will provide you with a quote based on sizes S-XL. Sizes 2XL and above will have an additional charge.

Ordering Process

After you receive your online quote and payment has been made, your order is moved into the design phase. Here is where our design team works on your logo/design. If you submitted hi-resolution artwork, we will ensure it meets our quality standards to achieve the best print possible. If we are creating a logo/design, you will work with our designers to bring your creative ideas to life.

From there, you will receive an online proof of your design. We allow up to three (3) revisions without any additional charge. Once you approve the design, it’s off to production. Our production time is generally 7-14 business days (after proof approval) – however, we strive to complete orders well within that time frame.

Screen Print Colors

Please view our standard print colors on the screen printing page of our website. For specialty inks or custom colors (PMS Color Matching), there is an additional charge. Please keep in mind – the colors on the chart are for reference only, as everyone’s screen and/or home printer will display these colors a bit differently.

Also, there are several factors that could affect the final print such as apparel color and the type of fabric printing on. This is normal and we try to counter act this as much as possible. In general, colors are more vibrant on lighter colored garments.

During the quote and/or ordering process, it is the customer’s responsibility to make Northeast Printwear aware of the need for PMS color matching. Otherwise, our standard print colors will be utilized. During the proof approval process, please make sure your correct colors are shown. 

Once in the “production phase”, changes can not be made to colors or the design.

Embroidery Thread Colors

We offer many thread color options to choose. There are no PMS color matching for thread colors as we are not “making the thread”. With screen printing, we can offer PMS Color Matching as we mix colors together in a specific formula to achieve your custom color. This is not possible with thread colors. With the vast array of colors we have available, we are able to closely match your desired colors.

Please refer to the Thread Color Chart on the Embroidery Page for available thread colors.

Direct to Garment Print

Direct to Garment (DTG) Printing is a method of apparel decoration where your logo or design is printed directly onto the garment using a special printer equipped with high quality inks formulated for textiles.  There is no need to worry about how many colors are in your design, like screen printing.

All DTG print garments should be washed prior to wearing as they are pre-treated with a special chemical prior to printing. For more information regarding DTG Printing options, please reference the DTG Printing page on our website.

Personalization

For team apparel or garment personalization, we utilize professional heat applied vinyl or heat applied materials unless otherwise specified. All our heat applied materials are child safe and meet CPSIA guidelines.

YOUR BRAND / STORES

Online Stores

Looking for a platform to sell your amazing designs? We not only offer exceptional print service, but we also can set up a your store right here on our site. To set up an online store, contact your Northeast Printwear representative. Please note, for online stores, you must submit production ready artwork

There is no cost for an online store, however there are some pricing structures you must be aware of.  The “product cost” is your cost, which includes the shirt and print price. There is also a 3.5% credit/debit card processing charge added to your product cost. Shipping/handling charges are not included in your product cost. 

Please note; DTG is the only service available for online stores.

Submitting Artwork: For all online stores, you must submit a completed, production ready (high-resolution or vector format) design. Northeast Printwear can not offer assistance in artwork creation / editing of your “brand” or “designs”  due to potential copyright laws. See the “copyright” and “design service” section of this page.

Returns: Returns are not accepted for online stores, except in the event of production mistakes by Northeast Printwear/manufacturing defects. 

Shipping: All orders are shipped via USPS, FedEx or UPS. Tracking is autogenerated by the shipping carrier. We offer no “guarantee” delivery dates as we have not control over a shipping carrier’s practices. For shipping issues, please refer to this topic in our Terms of Service page. 

Blind Shipping: We can not ship to your customers under “your brand/name” as this time. All orders will have Northeast Printwear on the packaging and packing slip. Pricing will not display. 

A way around this is to have all orders shipped to you for rebranding/repackaging. 

Printing: All orders are printed based on the artwork you supply. As a rule of thumb, quality artwork produces quality prints …. and vise-versa. Please submit high resolution artwork. 

Payments: All order are pre-paid when ordering. We do not offer exceptions to this rule. 

Seller Payments: Payments (profits) are paid out monthly, typically at the end of the month. Payment are based on the difference between your “product costs”, associated charges and the difference from what you charge your customers. 

Ex: your product cost is $12 + 3.5% (0.42) + $4 (shipping) = $16.42. You charge your customer $22. Your “profit” is 5.85/ea.

Your Brand/Artwork

Submitting Artwork for Online Stores or Your Brand/Logo

You must submit a completed, production ready (high-resolution or vector format) design for your brand or online store. Northeast Printwear can not offer assistance in artwork creation / editing of your “brand” or “designs”  due to copyright laws. Your logo and/or brand must be of your own design submission. We will then print what you submit. Please see the “copyright” and “design service” sections of this page.

 

Garment Care

Wait at least 24 hours before the first wash. This allows the ink/decoration methods used to settle into the garment. We recommend washing your decorated garments in cold/warm water with like colors and hang to dry or dry at low temperature. Do not iron over imprint area (does not apply to embroidery). Taking extra care of your garments will help prolong their appearance.

GENERAL INFO

Production Samples

We do not offer production samples as this is extremely costly. We offer online renderings and proofs of your items which closely represent what the final product will look like.

Non-Profit Discounts

We offer special pricing to non-profit and charitable organizations. Please contact us for a quote and see what we have to offer.

Garment Care

Wait at least 24 hours before the first wash. This allows the ink/decoration methods used to settle into the garment. We recommend washing your decorated garments in cold/warm water with like colors and hang to dry or dry at low temperature. Do not iron over imprint area (does not apply to embroidery). Taking extra care of your garments will help prolong their appearance.

Rhinestones & Rhinestuds

For safety reasons, we do not apply rhinestones or rhinestuds to infant, toddler or youth clothing (under age 5) under any circumstance.