Terms of Service
By placing an order with Northeast Printwear, you acknowledge you have read, understand and agree to our Terms of Service. We encourage everyone to review our Terms of Service as they are put in place to help protect our customers as well as outline our responsibility to you. If you have any questions, please feel free to contact us. Updates to our Terms of Service can be viewed here.
You, the customer agree to pay for all services rendered / to be rendered as agreed upon – outlined in the details of your order. Northeast Printwear agrees to perform those obligated services.
When submitting trademarked designs or logos, NORTHEAST PRINTWEAR reserves the right to reject these types of designs under copyright laws. It is the responsibility of the customer to obtain legal permission from the copyright holder of the design for production. We hold no responsibility on determining ownership of trademarked designs submitted by the customer or authorization of it’s use.
Upon submission of these types of designs, you express user permission for production and release NORTHEAST PRINTWEAR from any/all legal responsibilities.
If you do not have a hi-resolution design, we offer design service for a fraction of what other screen printers would charge. There is a lot of work that goes into creating an amazing design so pricing will depend on the complexity of your request.
We offer converting customer supplied artwork into high resolution format (Vector Format) for a charge.
In regards to copyrighted material and artwork, we can not offer design assistance or edits to your supplied designs – as it is the customer’s responsibility to determine and obtain permission of use from the copyright holder. You must supply production ready, high resolution artwork files.
When submitting logos and production ready artwork, it is the responsibility of the customer to ensure the quality of artwork, spelling and layout accuracy. Submit in high-resolution and/or vector format when possible. Production will be based on the artwork you provide. Please keep in mind artwork for screen print, DTG or embroidery will yield different results – due to the nature of the printing process.
Northeast Printwear created artwork or digitized files are created to the specs of our equipment software requirements. All artwork created by us will remain property and/or possibly intellectual property of Northeast Printwear. Customers can request high definition files of their completed projects. All digitized artwork will remain property of Northeast Printwear since these file types are created specifically for our machines.
We prefer high-resolution, vector files when possible. If you do not have high-resolution artwork, no worries, Our talented design team will convert your artwork for production.
Formats accepted: Illustrator, Photoshop, PNG, JPEG, PDF.
Even when submitting production ready files, we still need to prepare your artwork for production. For Screen Print: Performing color separations, registrations and creation of your screens. Embroidery: Converting/Digitizing your artwork in a format read by embroidery machine computers. Vector files are not digitized files.
We do not accept digitized files for outside sources.
Production time begins after payment has been received from the customer and/or proof approval.
Production times vary throughout the year. Our standard production times can ranges from 7-14 full business days (does not include weekends or holidays) on most screen printing projects. Team uniforms, sublimation and embroidery projects may take up to 20-25 business days – depending on their complexity. Current production times are listed on our website and are used as en estimated time. We do offer RUSH services for specific projects. Contact us to discuss if your project is eligible for RUSH SERVICE.
Production time does not include delivery, shipping & transit times.
All Custom Orders Will Receive a Proof
All custom orders will receive an electronic proof as a representation of what your finished project could look like. Keep in mind, these are computer generated simulations and the finished project may appear slightly different. Up to two (2) revisions will be allotted without additional art charges. Approving your proof for production also indicates you have reviewed the order details as well as our Terms of Service.
If you elect to forgo your proof and order review, you accept the final print along with the order details as is – and left to our discretion.
Blank apparel is ordered once proof is approved and payment has been received – unless otherwise noted.
We utilize several of the leading suppliers and distributors of quality blank apparel which offer first run quality items. We do not print on second-hand / irregular apparel. The time frame in which we receive blank apparel is dependent on how soon suppliers can process and fulfill orders. We have no control over their practices as well as shipping/transit times by carriers. We suggest placing your order with enough time to account for any possible delays.
We hold no responsibly for these types of delays.
Pricing is based on numerous factors, which include garment selection, print type and quantity ordering. Pricing reflects the blank apparel cost at the time you place the order. Pricing may be a different on re-orders due to increase/decrease in cost set by the suppliers. If apparel is on sale with the supplier, we pass that savings on to you.
We have no control over a supplier’s pricing structure.
Northeast Printwear agrees to perform only the services outlined in your proof and/or order summary. Any deviations requested from our normal services are the sole responsibility of the customer to inform us upon requesting a quote or placing an order. We encourage you to thoroughly review your proof in it’s entirety for spelling, layout, ink/thread colors used, etc. Failure to review our Terms of Service or the details of your proof/order summary are at your sole descension.
During times of high volume or certain types of orders, Northeast Printwear may outsource apparel decoration orders to third party contractors for fulfillment. This is normal practice to better service our customers.
We make every effort to meet ordering deadlines for our customers whenever possible. However, certain situations may present a challenge and out of our control. Although we do offer rush service, we encourage you to allow ample time for your order to be processed, avoiding any issues and delays. Placing an order with Northeast Printwear does not constitute as a contract for a guaranteed production completion date, as we offer no such agreement. Your completion date is provided as an estimated production period. Some situations out of our control may include the following:
1): Processing / arrival of blank goods from our suppliers in order for us to print your order.
2): Artwork delays. Remember, production can not begin until all artwork is approved by the customer.
3): Shipping and Transit times. We ship orders via USPS, UPS and FEDEX. We have no control over delays and delivery schedule changes made by shipping carriers or acts of nature.
All orders and quote requests made after 3 p.m. (EST) may be processed the next business day – depending on our volume.
After your order is placed, you will receive email updates throughout the production process. Be sure your email address is correct on file. If you do not receive email updates, please check your email “spam” folder. You can also check the status of your order by logging into your online account.
Shipping tracking numbers are automatically generated by the shipping carrier, so please be sure to check log in and check the status of your order as email notifications are not always auto-generated.
Communication is importation throughout the production process. All inquires regarding your order must be done through your account portal. This ensures vital information is accessible to everyone involved in the production process of your order. It is also a handy reference as all information is centralized for everyone, including you to view as updates are made by our team.
Miscommunication due to the customer’s lack of logging into your account portal to review notes, order details or requests by our team are at the sole discretion of the customer. Your order may be placed on hold until feedback is received. If we proceed, you agree to accept orders “as-is” based on our team’s judgment for your print project.
We encourage you to utilize your account portal to stay informed. As much as we would like, it’s not possible to make calls or send emails to everyone for each order in production daily. Utilizing your portal eliminates sorting through pages of emails to locate important information.
We typically do not print on customer supplied apparel for many reasons. Garments available directly to apparel decorators are specifically produced and manufactured to be printed on – being free from chemicals and hard detergents used for retail sold items. We can not guarantee quality of the print on retail purchased items so we don’t offer this as an option. Plus, you generally don’t save anything in trying to do so.
Rest assured, you are getting the absolute best pricing available on apparel when placing an order with Northeast Printwear / UrbanFly Apparel Co.
In the rare case we do print on customer supplied garments, Northeast Printwear holds no responsibility to unpredictable print results and/or garment discoloration/damage. We do our best to provide high quality prints in every order. The customer acknowledges this and releases Northeast Printwear form any financial liability or poor practices.
We reserve the right to substitute out of stock items with that of equal value and quality.
Quotes are valid for a period of 5 – 7 business days. After that time, a new quote must be issued.
After you receive your online quote and payment has been made, your order is moved into the design phase. Here is where our design team works on your logo/design. If you submitted hi-resolution artwork, we will ensure it meets our quality standards to achieve the best print possible. If we are creating a logo/design, you will work with our designers to bring your creative ideas to life.
From there, you will receive an online proof of your design. We allow up to three (3) revisions without any additional charge. Once you approve the design, it’s off to production. See current production times posted on our website.
We carry a wide selection of stock ink colors and embroidery threads to choose from. When viewing swatches of print/thread colors, keep in mind these are for reference only, as everyone’s computer monitor, mobile device or home printer may display these colors a bit differently. There are also many factors than can affect the final print color/results which include printing on dark colors, fabric type and blend – which is normal. If you have a specific color match (PMS), it is the responsibility of the customer to inform us during the quote/ordering process so we can account for those details. Otherwise, we will utilize our standard production colors.
For specific ink colors not listed on our standard production charts, there is a $30/per color/per location charge to mix/create these colors for your project.The customer must provide their Pantone Color values. Please inform us during the quote process your need for a specific color request. Custom colors/PMS matching are not available for embroidery threads. We carry a vast assortment of thread colors to choose from.
Direct to Garment (DTG) Printing is a method of apparel decoration where your logo or design is printed directly onto the garment using a special printer equipped with high quality inks formulated for textiles. There is no need to worry about how many colors are in your design, like screen printing.
All DTG print garments should be washed prior to wearing as they are pre-treated with a special chemical prior to printing. For more information regarding DTG Printing options, please reference the DTG Printing page on our website.
For team apparel or garment personalization, we utilize professional heat applied vinyl or heat applied materials unless otherwise specified. All our heat applied materials are child safe and meet CPSIA guidelines.
During production, it is not uncommon for some printed items to be less than perfect (spoilage). This is a normal part of production, as every garment decorated is done by hand. We allow for up to 2%-3% spoilage rate.
Spoilage is a normal part of production. We do take every effort to minimize this. Some garments which are hard to decorate may yield a higher spoilage rate. Again, this is normal.
Shipping, Pick Up & Refunds
All payments must be made in advance prior to the start of the design and production of your order – unless otherwise specified. This is typically after you receive a quote, payment is requested. Due to the customization nature of our business, we can not issue refunds once production has begun or from mistakes in design / layout approved by the customer. Ensuring the proof provided is correct is the sole responsibility of the customer.
Refunds will be honored for manufacturing defects in the product or mistakes made by NORTHEAST PRINTWEAR. For damages sustained in shipping/ transit (by the shipping carrier), please contact us for assistance. Ultimately, you will need to file a claim with the shipping carrier. All claims must be made within 5 business days of receipt of goods to be valid. No exceptions. We will not honor claims after this time period.
In the event of returned checks/payments due to insufficient funds or non-payment, you (the customer) agree to be held 100% liable for all outstanding balances, accrued fees, late fees and any legal/court costs.
We typically ship USPS, FedEx, UPS and freight to anywhere within the continental U.S. Packages lost in transit, please contact us. For packages labeled as “delivered” by a shipping carrier, please contact the shipping carrier directly as Northeast Printwear is not responsible for missing delivered packages.
Northeast Printwear has no control over a shipping carrier’s processing, shipping or delivery practices. Order tracking numbers are automatically generated by the shipping carrier and updated to our system.
We typically ship USPS, FedEx, UPS. At times of their high-volumes, shipping times may vary based on the shipping provider. Tracking numbers may also be delayed in displaying for your order. We ask you please be patient and allow the shipping process to generate updated tracking for your order. In the event you order has not been updated after a period of 5 business days (after it shows it was shipped), please contact us for assistance.
Pick up times are posted on our website for our Warminster facility. Order pick up is not available at our NJ production center. Please note, not all items are printed / made at our Warminster location and may be only available for shipping.
For safety reasons, we do not apply rhinestones or rhinestuds to infant, toddler or youth clothing (under age 5) under any circumstance.
Northeast Printwear does not or has ever engaged in selling, sharing or re-distributing your personal and private information to any third party. You are in control of your personal information you provide to us for the sole purpose of ordering. Northeast Printwear does not save or store your payment information including bank accounts, credit/debit card or other payment information used.
This is for the safety of our customers as we respect your right to privacy.
Pre-production samples can be at a tremendous cost to our customers. There is a lot of work and labor involved to create samples. We offer renderings of your project, in lieu of actual sample items – as a visual reference to show what your finished apparel could look like.
If pre-production samples are requested, pricing will include all artwork, production, setup and apparel costs for the sample order. Pre-production sample costs are separate and not applied to the pricing when placing your actual order.
Pre-production samples are not available on custom embroidered hats or team apparel.
We offer special pricing to non-profit and charitable organizations. Please contact us for a quote and see what we have to offer.
Northeast Printwear does not stock apparel. We can not stock every style, size, color of all garments. We would be in the warehousing business, not apparel decorating.
For orders placed, blank apparel is ordered from our suppliers or direct from the manufacturer. This is typical practice for a majority of screen printers and apparel decorators. This is accounted for in your estimated production time you are given to complete your order.
We are not responsible for garments that shrink after being washed/laundered. Please adhere to the recommended wash/dry instructions on the actual garment tags along with that listed here (see “garment care” section). When selecting garments, please note the manufactures data listed.
Northeast Printwear does not manufacture the garments. We are the apparel decorators. For issues with your print, please contact us.
- All cotton garments will shrink in the dryer. Some more than others, depending on the manufacturer.
- Pay attention to the size charts. Some garment styles are more form fitting than others.
This should not deter you from ordering cotton garments by any means. These types of garments require specific care.
While we do allow in most cases to mix/match garment colors, styles and brands – please keep in mind not all colors are uniform.
Example: A navy blue cotton t-shirt from Gildan is a different shade of navy blue compared to a NextLevel brand.
Also, a cotton shirt color will be different compared to a cotton/poly blend version.
Northeast Printwear is not responsible for color matching of garments of different types – as we do not manufacture the garments. We suggest ordering the same style/brand and color if you are concerned about the shirt colors matching.
Wait at least 24 hours before the first wash. This allows the ink/decoration methods used to settle into the garment.
Follow the care instructions to get the most out of your apparel. We suggest line drying of all printed garments, as placing items in the dryer causes the materials to fade and fray over time. We are not responsible for garment/print issues from not following recommended wash and care instructions.
For safety reasons, we do not apply rhinestones or rhinestuds to infant, toddler or youth clothing (under age 5) under any circumstance.