Production time begins after payment has been received from the customer and/or proof approval.

Production times vary throughout the year. Our standard production times can ranges from 7-14 full business days (does not include weekends or holidays) on most screen printing projects. Team uniforms, sublimation and embroidery projects may take up to 20-25 business days – depending on their complexity. Current production times are listed on our website and are used as en estimated time. We do offer RUSH services for specific projects. Contact us to discuss if your project is eligible for RUSH SERVICE.

Production time does not include delivery, shipping & transit times.

All Custom Orders Will Receive a Proof

All custom orders will receive an electronic proof as a representation of what your finished project could look like. Keep in mind, these are computer generated simulations and the finished project may appear slightly different. Up to two (2) revisions will be allotted without additional art charges. Approving your proof for production also indicates you have reviewed the order details as well as our Terms of Service.

If you elect to forgo your proof and order review, you accept the final print along with the order details as is – and left to our discretion.

Blank apparel is ordered once proof is approved and payment has been received – unless otherwise noted.

We utilize several of the leading suppliers and distributors of quality blank apparel which offer first run quality items. We do not print on second-hand / irregular apparel. The time frame in which we receive blank apparel is dependent on how soon suppliers can process and fulfill orders. We have no control over their practices as well as shipping/transit times by carriers. We suggest placing your order with enough time to account for any possible delays.

We hold no responsibly for these types of delays.

Pricing is based on numerous factors, which include garment selection, print type and quantity ordering. Pricing reflects the blank apparel cost at the time you place the order. Pricing may be a different on re-orders due to increase/decrease in cost set by the suppliers. If apparel is on sale with the supplier, we pass that savings on to you.

We have no control over a supplier’s pricing structure. 

Lancaster ProShop agrees to perform only the services outlined in your proof and/or order summary. Any deviations requested from our normal services are the sole responsibility of the customer to inform us upon requesting a quote or placing an order. We encourage you to thoroughly review your proof in its entirety for spelling, layout, ink/thread colors used, etc. Failure to review our Terms of Service or the details of your proof/order summary are at your sole descension.

During times of high volume or certain types of orders, Lancaster ProShop may outsource apparel decoration orders to third party contractors for fulfillment. This is normal practice to better service our customers.

We make every effort to meet ordering deadlines for our customers whenever possible. However, certain situations may present a challenge and out of our control. Although we do offer rush service, we encourage you to allow ample time for your order to be processed, avoiding any issues and delays. Placing an order with Lancaster ProShop does not constitute as a contract for a guaranteed production completion date, as we offer no such agreement. Your completion date is provided as an estimated production period. Some situations out of our control and may include the following:

1): Processing / arrival of blank goods from our suppliers in order for us to print your order.

2): Artwork delays. Remember, production can not begin until all artwork is approved by the customer.

3): Shipping and Transit times. We ship orders via USPS, UPS and FEDEX. We have no control over delays and delivery schedule changes made by shipping carriers or acts of nature.

All orders and quote requests made after 3 p.m. (EST) may be processed the next business day – depending on our volume.

After your order is placed, you will receive email updates throughout the production process. Be sure your email address is correct on file. If you do not receive email updates, please check your email “spam” folder. You can also check the status of your order by logging into your online account.

Shipping tracking numbers are automatically generated by the shipping carrier, so please be sure to check log in and check the status of your order as email notifications are not always auto-generated.

Communication is importation throughout the production process. All inquires regarding your order must be done through your account portal. This ensures vital information is accessible to everyone involved in the production process of your order. It is also a handy reference as all information is centralized for everyone, including you to view as updates are made by our team.

Miscommunication due to the customer’s lack of logging into your account portal to review notes, order details or requests by our team are at the sole discretion of the customer. Your order may be placed on hold until feedback is received. If we proceed, you agree to accept orders “as-is” based on our team’s judgment for your print project.

We encourage you to utilize your account portal to stay informed. As much as we would like, it’s not possible to make calls or send emails to everyone for each order in production daily. Utilizing your portal eliminates sorting through pages of emails to locate important information. 

We typically do not print on customer supplied apparel for many reasons. Garments available directly to apparel decorators are specifically produced and manufactured to be printed on – being free from chemicals and hard detergents used for retail sold items. We can not guarantee quality of the print on other purchased items, so we don’t offer this as an option. Also, you generally aren’t at any cost savings advantage in providing your own garments. 

Rest assured, you are getting the absolute best pricing available on apparel when placing an order with Lancaster ProShop.

In the rare case we do print on customer supplied garments, Lancaster ProShop holds no responsibility to unpredictable print results and/or garment discoloration/damage. We do our best to provide high quality prints in every order. The customer acknowledges this and releases Northeast Printwear form any financial liability or poor practices.

We do not replace customer supplied garments in the event of damage or unpredictable print results.

We reserve the right to substitute out of stock items with that of equal value and quality.

Quotes are valid for a period of 5 – 7 business days. After that time, a new quote must be issued.

After you receive your online quote and payment has been made, your order is moved into the design phase. Here is where our design team works on your logo/design. If you submitted hi-resolution artwork, we will ensure it meets our quality standards to achieve the best print possible. If we are creating a logo/design, you will work with our designers to bring your creative ideas to life.

From there, you will receive an online proof of your design. We allow up to three (3) revisions without any additional charge. Once you approve the design, it’s off to production. See current production times posted on our website.

We carry a wide selection of stock ink colors and embroidery threads to choose from. When viewing swatches of print/thread colors, keep in mind these are for reference only, as everyone’s computer monitor, mobile device or home printer may display these colors a bit differently. There are also many factors than can affect the final print color/results which include printing on dark colors, fabric type and blend – which is normal. If you have a specific color match (PMS), it is the responsibility of the customer to inform us during the quote/ordering process so we can account for those details. Otherwise, we will utilize our standard production colors.

For specific ink colors not listed on our standard production charts, there is a $30/per color/per location charge to mix/create these colors for your project.The customer must provide their Pantone Color values. Please inform us during the quote process your need for a specific color request. Custom colors/PMS matching are not  available for embroidery threads. We carry a vast assortment of thread colors to choose from.

Direct to Garment (DTG) Printing is a method of apparel decoration where your logo or design is printed directly onto the garment using a special printer equipped with high quality inks formulated for textiles.  There is no need to worry about how many colors are in your design, like screen printing.

All DTG print garments should be washed prior to wearing as they are pre-treated with a special chemical prior to printing. For more information regarding DTG Printing options, please reference the DTG Printing page on our website.

For safety reasons, we do not apply rhinestones or rhinestuds to infant, toddler or youth clothing (under age 5) under any circumstance.

For team apparel or garment personalization, we utilize professional heat applied vinyl or heat applied materials unless otherwise specified. All our heat applied materials are child safe and meet CPSIA guidelines.

During production, it is not uncommon for some printed items to be less than perfect (spoilage). This is a normal part of production, as every garment decorated is done by hand. We allow for up to 2%-3% spoilage rate.

Spoilage is a normal part of production. We do take every effort to minimize this. Some garments which are hard to decorate may yield a higher spoilage rate. Again, this is normal.